In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a Swedish-speaking Customer Service Representative to join their vibrant team in Barcelona. 🌞 If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!
Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site
What You’ll Do:
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Assist Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.
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Document Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
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Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
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Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
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Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
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Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
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Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
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Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.
What You Bring:
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Language Proficiency: Native or fluent in Swedish, with a B2 or higher level of English.
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Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.
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Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
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Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.
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Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.
Why You’ll Love This Role:
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Competitive Salary: Attractive remuneration based on experience, skills, and performance.
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Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
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Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.
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Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.
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Career Growth: Access to guidance, tools, and training to help you reach your full potential.
Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. 🌴 #CustomerService #SwedishSpeaking #Barcelona
