In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Dutch-speaking Customer Service Representative to join their dynamic team in Barcelona! 🌟 If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!
Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site
What You’ll Do:
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Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
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Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
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Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
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Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
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Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
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Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
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Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
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Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.
What You Bring:
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Language Proficiency: Native or fluent in Dutch, with a minimum B2 level of English.
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Customer Service Experience: At least one year of experience in customer service experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
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Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
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Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
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Ownership Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.
Why You’ll Love This Role:
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Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
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Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
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Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
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Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
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Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.
Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! 🌴 #CustomerService #DutchSpeaking #Barcelona
