We’re collaborating with a leading financial services company to find a talented German-speaking Retention Agent to join their office in Limassol, Cyprus. If you excel in client relationship management, are fluent in German, and have experience in the Forex or financial services industry, we want to hear from you!
Position: Retention Agent
Location: Limassol, Cyprus
Employment Type: Full-time
Work Model: On-site
💼 Key Responsibilities:
- Client Relations: Build and maintain strong client relationships by delivering exceptional service.
- Retention Strategies: Implement strategies to enhance customer loyalty and minimize churn.
- Account Monitoring: Identify risks, opportunities, and improvement areas in client accounts.
- Upselling & Cross-Selling: Propose additional services/products tailored to client needs.
- Market Updates: Keep clients informed of relevant market trends and economic developments.
- Issue Resolution: Serve as the primary contact for client concerns, providing effective solutions.
- Reporting: Prepare and present detailed reports on retention activities and performance metrics.
- Compliance: Ensure adherence to company policies and regulatory standards in all interactions.
💡 What You’ll Need:
- Language Skills: Native or fluent in German, with good command of English.
- Experience: Proven experience in a similar role within the FX/Forex industry or financial services.
- Financial Expertise: Strong understanding of financial markets, Forex trading, and related products.
- Communication Skills: Excellent interpersonal and negotiation abilities.
- Client Focus: A customer-centric approach to provide tailored solutions.
- Analytical Thinking: Ability to analyze data, spot trends, and make informed decisions.
- Tech Skills: Proficient in CRM systems, trading platforms, and related software.
🕒 Working Hours:
- Monday to Friday, 09:00 AM - 06:00 PM
🎁 Benefits Package:
- Competitive Compensation: Base salary plus performance-based commissions.
- Career Development: Opportunities for professional growth and advancement.
- Dynamic Environment: Join a multicultural, international team in a leading Forex company.
- Health Coverage: Private medical insurance.
- Perks: Regular team-building events, social activities, a company discount card, and more!
📈 Take the Next Step in Your Career!
If you’re ready to join a forward-thinking company where your skills are valued, apply today!
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