Join a leading financial services company in the vibrant city of Limassol, Cyprus, as a Retention Agent. If you’re fluent in French, have experience in financial services or Forex, and are passionate about building client relationships, this is your chance to shine!
Position: Retention Agent
Location: Limassol, Cyprus
Employment Type: Full-time
Work Model: On-site
💼 What You’ll Do:
- Client Relationship Management: Build and nurture strong, lasting relationships with clients by providing outstanding service.
- Retention Strategy: Develop and execute strategies to reduce churn and boost customer loyalty.
- Account Monitoring: Regularly review client accounts to identify risks, opportunities, and areas for growth.
- Upselling & Cross-Selling: Recommend additional services or products that align with client goals.
- Market Updates: Inform clients about market trends, news, and economic developments relevant to their trading activities.
- Issue Resolution: Serve as the primary contact for client issues, delivering timely and effective solutions.
- Reporting: Prepare and present reports on retention activities, outcomes, and KPIs to management.
- Compliance: Ensure all interactions comply with company policies, regulatory standards, and industry best practices.
💡 What We’re Looking For:
- Language Skills: Native or fluent in French, with a good command of English (both verbal and written).
- Experience: Proven success in a similar role within the FX/Forex industry or financial services.
- Financial Knowledge: Strong understanding of financial markets, Forex trading, and related products.
- Communication Skills: Excellent interpersonal and negotiation abilities.
- Customer-Centric Approach: Dedicated to providing tailored solutions for client needs.
- Analytical Skills: Ability to analyze data, identify trends, and make market-driven decisions.
- Problem-Solving: Proactive and adept at resolving client concerns.
- Technical Proficiency: Skilled in using CRM systems, trading platforms, and related software.
🕒 Working Hours:
- Monday to Friday, 09:00 AM - 06:00 PM
🎁 What’s On Offer:
- Attractive Compensation: Competitive salary with performance-based bonuses.
- Professional Growth: Opportunities for career development and continuous learning.
- Dynamic Environment: Be part of a multicultural, international team in a top Forex company.
- Health Benefits: Private medical insurance.
- Perks: Team-building events, social activities, a company discount card, and more!
🌟 Your Next Career Move Starts Here!
Join a forward-thinking company where your expertise is valued, and your growth is supported.
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