We are looking for an experienced VIP manager, for the Austrian market, who absolutely LOVES working within the iGaming industry, engaging with players, and who is extremely results-oriented.
Our client is a rapidly expanding casino and sportsbook, gaining an increasing market share in the Austrian market. Being a native German speaker with an Austrian dialect is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your communication skills must be top-notch.
Basic salary from €26400-42000K + comprehensive bonus scheme of up to €5000/month if you hit your KPIs!
The role is office-bound in Limassol, Cyprus.
Role & Responsibilities
- Engage with VIP clients via chat, email and phone
- Develop and sustain solid relationships with VIP client
- Assess and resolve clients' issue
- Meet VIP players for streamed and live event
- Evaluate and provide feedback on various segments relating to KPI performanc
- Meet or exceed KPI target
- Take active part in developing and implementing VIP programs and initiatives
Required Skills & Experience
- Native in spoken German with an Austrian dialect
- Native / C2 level communication-skills in written German
- Fluent communication skills in English, both written and spoken
- 2+ years' proven track record of working with B2C VIP management within igaming / online casino operations
- Experience of working also with Sportsbook players would be an asset
- Previous experience of working with VIP players on the Austrian market in igaming is a non-negotiable requirement and the basic salary will reflect experience
About this role
- Office-based in Limassol
- Up to €42K gross starting salary
- Comprehensive bonus scheme of up to €5000/month !!!
- No night shifts
- Shifts are scheduled between 09:00 and 02:00
- Late shifts can be worked from home
- A range of benefits
- You can earn more than €100K in this job incl bonuses!!!
Apply with your detailed CV in English, please
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