Boathouse Operations Manager
£34,272
Putney - West London
Are you an
experienced operations professional with a passion for sports and leisure
services? A dynamic and growing leisure facility is seeking a dedicated Boathouse Operations Manager to take the lead
in overseeing the day-to-day operations of a vibrant watersports and community
hub.
About the Role:
As the
Boathouse Operations Manager, you will be responsible for the smooth and
efficient running of the site, ensuring high standards of safety, customer
service, and facility management. You’ll be the first point of contact for all
operational matters, leading a team of permanent and casual staff, and playing
a key role in shaping the strategic growth of the facility.
Key Responsibilities:
- Lead daily site
operations and ensure compliance with health, safety, and safeguarding
standards.
- Deliver excellent
customer service and handle all enquiries and bookings efficiently.
- Line manage a team,
overseeing recruitment, appraisals, training, performance reviews, and
payroll authorisations.
- Act as the Club
Welfare Officer and manage safeguarding and DBS processes.
- Collaborate with
senior management to develop and implement commercial strategies aimed at
increasing usage and revenue.
- Manage user
agreements, facility hire, and explore new business opportunities.
- Oversee
administrative duties, ensure accurate data collection, and manage
financial procedures such as banking and reporting.
- Maintain high
standards of cleanliness, safety, and maintenance across the site.
About You:
You’re an
organised, proactive, and people-focused leader with a background in leisure,
facilities, or operational management. You thrive in dynamic environments, have
strong interpersonal skills, and bring a commercial mindset to
community-focused services.
Essential Qualities:
- Proven experience in
operations or facility management, preferably in a leisure or sports
setting.
- Strong leadership
and team management capabilities.
- Knowledge of health
& safety and safeguarding practices.
- Excellent
organisational and administrative skills.
- A flexible,
solutions-oriented approach with a keen eye for service improvement and
revenue growth.
Why Join?
This is an
exciting opportunity to take on a varied and impactful role in a unique
setting. You'll contribute to the growth of a community-focused facility, enjoy
the chance to innovate, and be supported in your professional development.
Your
recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment
group, and can be contacted simply by applying for the role below. Becky and
Love Recruitment specialise in recruitment for the whole fitness and
leisure sector and work on a number of jobs in the fitness industry. If
keen to be considered please ‘Apply Now’.
