Are you ready to shape the future of digital marketing and transformation? Join a dynamic and innovative organization recognized globally for enabling businesses to revolutionize their marketing strategies. With cutting-edge tools, advanced technologies, and a passionate team, we empower customers to achieve their goals by leveraging the best digital solutions in the industry.
As an Operations Analyst, you will play a pivotal role in supporting our Professional Services Sales and Delivery teams. Collaborating with multiple cross-functional departments, you’ll ensure seamless operations and contribute to the success of transformational projects for clients across EMEA.
Key Responsibilities
Resource Management Office (RMO):
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Strategic Collaboration: Partner with Sales and Delivery teams to forecast mid-to-long-term pipeline demand for Professional Services.
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Resource Coordination: Ensure timely and accurate creation of resource requests to build high-performing project teams.
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Operational Excellence: Provide daily support and subject matter expertise on the Employee Resource Planning (ERP) system, Microsoft Dynamics.
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Vendor Oversight: Handle vendor onboarding/offboarding, manage purchase orders, and ensure governance aligns with organizational standards.
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Data-Driven Insights: Produce weekly reports on RMO operations, covering availability, lead times, open requests, and other critical KPIs.
Contract Operations:
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Contract Amendments: Prepare, create, and process amendments for Professional Services contracts, including extensions, reallocations, addendums, and terminations.
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Stakeholder Liaison: Act as the primary regional contact for change order requests, policies, and system-related queries.
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Alignment Approval: Coordinate internal alignment for complex contract changes and support the approval process.
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Communication Monitoring: Maintain regular communication with internal stakeholders, clients, and partners, tracking change orders from initiation to closure.
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Quality Assurance: Monitor project configuration, ensure accurate billing, and maintain data quality at every step.
What We’re Looking For
Essential Skills:
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Communication Pro: Exceptional written and verbal communication skills.
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Organizational Savvy: Highly organized with the ability to balance routine tasks and urgent priorities.
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Detail-Oriented Analyst: Strong problem-solving skills with a sharp eye for detail.
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Independent Worker: Self-motivated and capable of working with minimal supervision.
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Tech-Savvy: Proficient in Microsoft 365, especially Excel (pivot tables, VLOOKUP, etc.).
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Language Skills: Fluent in English (German is a strong plus).
Preferred Experience:
- ERP software (ideally Microsoft Dynamics).
- Familiarity with Salesforce, Power BI, and Atlassian JIRA.
- Background in governance, staffing, and contract management.
Why Join Us?
- Be part of a forward-thinking, globally recognized organization at the forefront of digital transformation.
- Collaborate with a talented and diverse team of professionals dedicated to delivering exceptional results.
- Enjoy opportunities for growth, innovation, and professional development in a fast-paced and rewarding environment.
If you thrive in a role that combines operational excellence, analytical prowess, and strategic impact, we want to hear from you!
Apply Now to take the next step in your career and join a team that’s redefining the future of digital marketing and transformation.
