In Collaboration, We Are Seeking Remote German-Speaking Customer Care Specialists in Hungary!
We’re excited to partner with a highly-rated BPO company known for exceptional employee satisfaction to find Customer Care Specialists fluent in German to support a leading financial services client. This is a full-time, remote role based in Hungary, perfect for experienced customer service professionals passionate about delivering outstanding service.
Position: Customer Care Specialist (German)
Location: Hungary (Remote)
Employment Type: Full-time
Duties and Responsibilities
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Provide Excellent Service: Promptly address customer inquiries, efficiently resolve issues, and ensure high customer satisfaction.
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Multichannel Support: Respond accurately to inquiries through phone, email, and live chat support channels.
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Resource Navigation: Use internal and external resources to deliver world-class service.
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Escalate and Prioritize: Identify and escalate unresolved issues to appropriate teams, ensuring timely handling of all inquiries.
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Call Routing Documentation: Route calls as needed and record all interactions following standard procedures.
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Identify Trends: Spot and communicate emerging trends to enhance the customer experience.
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Customer Experience Focus: Maintain professionalism in all interactions, meeting quality and satisfaction guidelines set by the client.
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Collaborative Environment: Engage with team members and departments to resolve customer issues, share insights, and contribute to a positive team atmosphere.
Requirements
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Language Proficiency: Advanced German (C1 level) with strong verbal and written communication skills.
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Soft Skills: Excellent conversational abilities, clear pronunciation, and strong customer service aptitude.
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Computer Skills: Proficiency in common PC applications.
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Communication and Teamwork: Great interpersonal skills, flexibility, and reliability.
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Credit Card Knowledge: Basic understanding of credit card services is an advantage.
What We Offer
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Competitive Salary: Based on experience, skills, and performance.
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Indefinite Contract: Secure, stable employment.
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Comprehensive Benefits: Private health and life insurance.
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Supportive Team: Join a creative, friendly, and dynamic team celebrated for its positive environment.
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Development Opportunities: Access to guidance and resources to grow professionally.
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Exceptional Work Culture: Join a company with stellar employee reviews and a focus on a collaborative, supportive workplace.
If you’re ready to bring your skills to a company that values growth, teamwork, and customer satisfaction, this opportunity could be your next great role!
