Join an innovative tech company known for redefining industry standards and delivering advanced solutions for high-performance data storage products. This organization values customer-focused operational support, impactful teamwork, and an environment where proactive problem-solving is celebrated.
As a key part of our Customer Operations Support team, you’ll collaborate closely with a team of dedicated Supply Chain Analysts to ensure smooth and timely execution of orders and shipments for our EMEA customers. This role is ideal for a proactive professional who thrives in a fast-paced environment, loves solving challenges, and is comfortable working with a diverse set of data and reporting tools.
Key Responsibilities:
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Order Fulfilment Support: Manage the full cycle of order fulfilment, including creating, modifying, and cancelling orders as needed.
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Customer Queries: Address transactional queries related to lead times, shipment statuses, and related logistics, providing accurate and timely updates to our valued customers.
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Data Reporting Analysis: Support team data reporting activities, including pulling data, analysing reports, and updating dashboards (training provided).
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Logistics Collaboration: Work closely with the logistics team to track shipment statuses and conduct data analysis on logistics performance.
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Process Documentation: Develop and document new workflows to streamline processes and support training efforts.
What Makes You a Great Fit:
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Interpersonal Skills: You bring emotional intelligence, active listening, and empathy to every customer interaction.
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Communication Expertise: A clear and professional communicator, skilled at building productive networks and leading valuable discussions.
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Data-Driven Mindset: Able to identify patterns, think strategically, and provide creative solutions based on data insights.
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Organized Flexible: Highly organized with a strong ability to prioritize tasks and adapt quickly in response to dynamic market needs.
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Collaborative Problem-Solving Focused: Proven track record of working well in teams and solving cross-functional issues with a proactive attitude.
Preferred Qualifications:
- 5+ years of experience in customer or product supply chain management.
- Bachelor's degree in supply chain management, logistics, business management, or related field.
- Advanced Excel skills (Power Query, VBA, pivot tables, etc.) and proficiency in Power BI and Microsoft PowerPoint.
- Demonstrated experience working in fast-paced, change-oriented environments.
