In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!
We are working with a top-rated BPO to recruit German-speaking Customer Care Specialists to support an e-commerce company. This fully remote role is open to qualified candidates based in Serbia, offering a stable environment in a company known for its employee satisfaction.
Position: Customer Care Specialist (German)
Location: Remote / Work-from-Home in Serbia
Employment Type: Full-time, Monday to Friday, 09 AM - 05 PM
Duties and Responsibilities
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Customer Support: Provide timely technical and product assistance to customers via voice, chat, and email.
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Customer Satisfaction: Deliver exceptional customer experiences, ensuring all interactions are professional and helpful.
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Documentation: Accurately record each customer interaction in a CRM system.
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Team Collaboration: Actively participate in team initiatives, contribute feedback, and support collaborative solutions.
Requirements
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Language Skills: Proficient in German (C1 level or higher) and English (B2 or higher), both written and verbal.
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Location: Residing in Serbia with legal eligibility to work.
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Experience: Previous experience in customer support, technical support, or help desk roles.
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Background Check: Able to pass a background verification process.
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Skills: Strong problem-solving, critical thinking, and communication skills; capable of working independently within a remote team.
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Tech Proficiency: Solid knowledge of PC-based applications (e.g., Microsoft Office) and familiarity with various systems.
What We Offer
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Competitive Pay: Attractive remuneration based on experience and performance.
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Stability: Indefinite contract and a regular Monday-Friday schedule.
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Work-from-Home Allowance: Monthly allowance of 60 EUR to support your remote workspace.
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Positive Environment: Join a supportive, highly rated team culture.
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Professional Growth: Access to resources and training for career development.
If you’re an experienced German-speaking Customer Care Specialist eager to work in a positive remote environment, apply today!
