Join our fantastic team at Bluebird Care Mid West Cornwall as the
Registered Care Manager!
Location: Truro Office with travel across Mid West Cornwall
Hours: Full-time (40 hours/week)
Salary: £36,000-£42,000
Reports to: Directors
Summary of position
Efficiently manage day to day running of the business. Manage all aspects of the care staff team and monitor performance to deliver high quality, safe and effective home care to customers. Provide strong leadership so team members are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and effectively.
Duties and responsibilities
- Demonstrate enthusiasm and role model professional credibility, conduct and attendance, setting a standard for the team, and inspiring positive attitudes and excellent performance.
- Responsible for the safe, legal, and ethical delivery of care services in line with national and best practice standards. Understand and work to statutory and regulatory requirements (CQC).
- Uphold and promote Bluebird Care brand values in line with company policy and procedures.
- Provide strong leadership and be prepared to work flexibly ensuring safe delivery of service 24/7.
- Oversee and monitor all customer assessments and reviews to protect and promote the rights of each customer, keeping their wishes at centre of their care and support, and in line with policies.
- Make sure there are sufficient, suitably qualified staff to meet service needs who are adequately trained, supervised and monitored to deliver an effective service.
- Support the Area Managers to ensure effective delivery of high-quality standards of care and promote a positive staff team ethic.
- Oversee systems for effective recruitment, induction and training of all staff including those on Sponsorship in line with brand values. Promote and monitor ongoing learning and development.
- Responsible for all care staff performance and respond to issues to maintain standards and consistency in line with HR policies and good practice. Respond to customer and staff complaints.
- Promote clear communication and monitor team meetings and team information resources.
- Implement and monitor quality management and improvement systems to record, monitor and ensure full compliance with policies and procedures. Conduct audits to verify and evidence performance standards and use findings to improve the quality of our service.
- Ensure accurate records of the service are kept up to date, with systems to ensure information about customers, their families and staff is secure and confidential in line with data standards.
- Apply policies and maintain effective health and safety practices in the workplace and in the field.
- Maintain effective on-call systems to provide 24/7 emergency support for customers and take on-call duties as part of a team on a rota basis. Ensure all emergency on-call issues are dealt with effectively and recording all emergency calls and passing the information to appropriate parties.
- Be available to respond to emergencies with assistance from the operational support team.
- Responsible for taking on new packages of care and liaise with key stakeholders as appropriate.
- Drive improvements, strive for growth and seek opportunities to broaden the scope of the business, including new areas of operation.
- Oversee PR and promotion of the business to drive recruitment, raise awareness and enhance reputation, including communications on social media and in wider community.
- Work with the Business Manager to achieve key performance targets.
- Work with the Business Manager to operate a suitable roster system for managing rotas and maintaining accurate financial records for generating invoices and payroll.
- Monitor income and expenditure with the Business Manager to ensure care services are financially sustainable.
- Produce regular management reports for Directors to record activities and make recommendations.
- Provide cover for the Business Manager in their absence.
This list is not exhaustive and from time to time you’ll be required to undertake additional duties
Person Specification
Essential
- Caring and compassionate towards people in need of care and support
- Excellent understanding and experience of the sector, with a minimum of three years as a Manager within a Health Social Care setting
- Competent IT skills
- Excellent knowledge of regulatory responsibilities, quality, and compliance
- L5 Diploma or equivalent in Leadership and Management
- Ability to work under own initiative and within a team
- Experience of recruiting staff
- Excellent knowledge of health safety
- Ability to work flexibly and outside of ‘usual’ office hours
- Strong strategic leadership skills
- Strong communication and motivation skills
- Good negotiating skills
- Clear police check relevant to country of residence
- Full driving licence – no more than 6 points and access to a vehicle for work
Desirable
- Previous Regulator Registration
- Train the Trainer Qualification
- Knowledge of business management
- Business development experience
