Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What you will do:
- Handle calls, emails and chat with a sense in Italian
- Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
- As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
- Exchanging ideas and solutions with your colleagues!
- Turning every customer into a happy customer!
What you will bring:
- Excellent command of Italian
- Good knowledge of English
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support will be considered as an advantage
- A positive and adventurous attitude
What We Offer:
- Relocation support: Flights, accommodation & housing assistance, all at no cost to you
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events, community involvement, and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
