Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What your responsibilities will be:
- Handle calls, emails and chat with a sense in Dutch
- Good knowledge of English language (B2+)
- Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
- As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
- Provide and maintain strong, professional relationship with clients and show customer service empathy.
- Log calls/cases from customer into the customer relationship database, including shipping instructions.
- Track and follow cases to ensure they closed in an efficient and timely manner.
Qualifications
- Excellent command of Dutch
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support will be considered as an advantage
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
