Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬
💳 Join a Top Fintech Company!
We’re proud to support a leading global fintech company that powers secure online payments across the world. They’re a trusted name in digital transactions, operating in most countries that support money transfers online.🚀
🧩 What You'll Do
- 💬 Customer Care & Communication
- 📞 Handle inbound and outbound calls, offering stellar support via voice and chat
- 💡 Provide clear guidance on account history and product details
- 🧩 Resolve customer issues related to collections and payments
- 💳 Financial Assistance & Solutions
- 🤝 Negotiate payment arrangements with care and empathy
- 💸 Support customers in funding their accounts
- 📚 Explain the company's protection policies (when applicable)
- 🧾 Advise on how to manage transactions and funding
- 🛠️ Problem Solving & Follow-Up
- 🔍 Investigate and resolve collections-related inquiries
- 📆 Arrange convenient call-backs
- 🔁 Transfer customers to the right teams when needed
- 📝 Document call outcomes in internal systems for team reference
- 💗 Supporting Sensitive Situations
- 🛡️ Tag and support vulnerable customers
- ⚖️ Offer insolvency support when appropriate
- 📜 Secure a commitment to pay on a future date
✅ What We’re Looking For
- 👥 Experience & Skills
- 🧑💼 1–2 years in retail, hospitality, or a fast-paced call center
- 🗣️ Confident negotiation and communication skills
- 🌐 Familiarity with internet-based services, fintech, or transaction platforms
- 🧠 Tech-Savvy Abilities
- 💻 Comfortable with Microsoft Office and web-based applications
- 🧭 Quick to learn and adapt to new technologies
- 🔄 Able to juggle multiple phone queues and product lines
- ⚙️ Work Style & Strengths
- 📋 Strong priority management
- 🧍 Self-motivated and independent
- 🎯 Goal-oriented and results-driven
- 🤝 Committed to teamwork, discretion, and exceeding expectations
What We Offer
- 🚀 A fast-paced and innovative work environment.
- 📚 Full training to help you succeed.
- 🏡 Relocation support (if applicable).
- 🌍 A multicultural work environment with career growth opportunities
- 🏥 Private health insurance after six months
- 💶 Internal employee incentives
Location
Lisbon - Remote, Portugal
