Job Title: Remote Support Center Agent
Hourly Pay: $18 - $22/hour
Summary:
We are hiring a Support Center Agent to join our fully remote team. In this role, you will provide front-line assistance to customers by answering inquiries, troubleshooting issues, and delivering effective solutions. If you’re a problem-solver who enjoys helping others and working in a fast-paced environment, this position offers a rewarding path in customer support.
Job Responsibilities:
Respond to customer inquiries via phone, email, and live chat
Troubleshoot and resolve issues with products or services
Accurately log interactions and resolutions in the support system
Provide clear, step-by-step guidance to customers
Escalate complex or unresolved issues to the appropriate department
Stay informed about product updates, FAQs, and support procedures
- Maintain professionalism and empathy during all customer interactions
Qualifications:
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Comfortable multitasking and navigating support tools
- Prior experience in customer support, help desk, or related roles preferred
Ability to work independently in a home-based environment
- Reliable high-speed internet and a quiet, distraction-free workspace
Perks & Benefits:
100% remote work with flexible scheduling options
Competitive hourly pay: $18 - $22
Paid training and onboarding support
Evening and weekend shift availability
Supportive, team-oriented company culture
Opportunities for career advancement within the support team
