TASQ is looking for a sales team leader in Cebu.
The prescreening interview will be done over the phone. Resumes must be detailed with achievements and/or tasks per job.
Upon
regularization:
10 VL, 10 SL
HMO Health Insurance avail on the 4th month (employee + 1 Free Dependent)
BPO Team Lead with at least 2 years of team lead experience in any sales LOB.
Work setup: onsite, no fixed schedule
Sales
Team Leader - Customer Care Department/Call Center
Effectively manage a team of customer sales associates according to Holiday Factory guidelines while meeting or exceeding sales goals.
Responsibilities:
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Work closely with the team in achieving goals and targets.
- Conducts coaching and constant motivation to deliver targets.
- Hosting 1-on-1s and team meetings.
- Keeping up to date with business development and new product lines.
- Manage day-to-day line activities, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota.
- Ensure training and development plans are maintained for all team members.
- Manage the fair and consistent application of performance management and disciplinary measures as necessary.
- Support the Director of Customer Care to deliver business targets and objectives and create a performance-oriented culture.
Requirements:
- Minimum of 2 years' experience within a contact center environment as a Sales Team Leader
- Provides excellent sales drive and possess professional sales techniques
- Excellent leadership, coaching, people management, and development, excellent communication skills
- Ability to deal with demanding customers and escalations
- Has a critical thinking during challenging situations
- Exercises creative thinking and thinks outside the box
- Excellent in multitasking
- Excellent time management skills
- Good written and verbal communications.
