Job Title: French-Speaking Customer Service Agent
Industry: Insurance
Location: Lisbon, Portugal
Schedule: Monday to Friday Rotational Shifts
Compensation Package
-
Base Salary: 900/month paid over 14 months
-
Performance Bonus: Up to 100/month paid over 12 months
-
Language Bonus: 55/month paid over 12 months
-
Welcome Bonus: 3,000 (paid after successful onboarding terms apply)
About the Role
Join a leading insurance provider as a French-speaking Customer Service Agent based in vibrant Lisbon. In this role, youll support French-speaking customers with their insurance needs, policy questions, and claims. This is an exciting opportunity to grow professionally in a stable and international environment.
Key Responsibilities
-
Assist customers via phone, email, and chat in French
-
Provide accurate information about insurance services and policies
-
Resolve inquiries and concerns professionally and efficiently
-
Maintain detailed records of customer interactions
-
Collaborate with other teams for complex issue resolution
-
Follow internal procedures and regulatory compliance guidelines
Requirements
-
Fluent French (spoken and written)
-
Good level of English
-
Experience in customer service or insurance is an asset
-
Excellent communication and problem-solving skills
-
Ability to work rotational shifts (Monday to Friday)
-
Organized, reliable, and customer-focused
What We Offer
-
Competitive base salary + monthly bonuses
-
3,000 welcome bonus upon joining (terms apply)
-
Supportive training and onboarding
-
Career development within the insurance industry
-
International and inclusive team culture
-
Based in the heart of Lisbon, with standard employment benefits
How to Apply:
Interested candidates are invited to send their CV to [email protected].
Join us in delivering exceptional customer support we look forward to hearing from you!
