David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Manager of Operations Control Room to join their team in Bogota, Colombia.
Position: Manager of Operations Control Room
Location: Bogota, Colombia
Employment type: Full-time
Work model: on-site
Benefits: base salary
DUTIES AND RESPONSIBILITIES
- Build and maintain relationships with internal and external clients (staff, operators)
- Coordinate and supervise staff, ensuring adherence to company standards
- Contribute to company development through operational support and feedback
- Document tasks and report to management, including data analysis and KPIs
- Motivate, train, and coach staff, especially new employees and OCR team members
- Develop and implement procedures, workflows, and performance metrics for OCR
- Submit consolidated bonus reports to HR on time
- Manage resources to achieve performance goals and ensure service standards
- Stay updated on company procedures, promotions, and game strategies
- Report deviations from company standards and suggest improvements to enhance player experience
- Support ISO certification efforts and communicate player feedback to management
REQUIREMENTS:
- Proficient in English (C1), with strong verbal and written communication skills.
- A bachelor's degree in business administration, operations management, or a related field; a master's degree is preferred
- Relevant certifications in project management, operations, or leadership (e.g., PMP, Six Sigma) are a plus
- Extensive experience in operations management, with significant leadership exposure
- Proven experience in control room operations or similar environments
- Experience in the iGaming industry or related fields is highly desirable
- Strong understanding of operational control systems, both software and hardware
- Proficient in data analysis tools and reporting software
- Familiarity with industry regulations and compliance standards
- Ability to inspire and motivate teams to achieve operational excellence
- Proven ability to manage cross-functional teams and multi-disciplinary projects
BENEFITS:
- Competitive salary
- Private health insurance from day one
- International work environment
- Opportunities for career development
