🌟 Join a Leading Online Casino Gaming Company as a Dutch/Flemish-speaking Customer Support Representative 🌟
We are collaborating with a top-tier Online Casino Gaming Company that prides itself on delivering exceptional customer experiences. They are seeking a motivated Customer Support Representative fluent in Dutch/Flemish to join their team in Qormi, Malta.
📍 Position Details:
Location: Hybrid, Qormi, Malta (office)
Employment Type: Full-time
Remuneration: Competitive base salary
🎯 Duties and Responsibilities:
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Customer Support: Handle customer inquiries via email regarding online marketplace topics with a positive, empathetic, and professional attitude.
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Policy Compliance: Follow established communication procedures and guidelines while addressing customer concerns.
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Decision Making: Evaluate issues and make decisions aligned with company policies and defined guidelines.
🔍 Requirements:
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Language Proficiency: Native or fluent in Dutch/Flemish (C1 level) with strong English skills (B2 level).
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Adaptability: Ability to thrive in a dynamic environment and make quick decisions.
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Reliability: Conscientious, dependable, and detail-oriented.
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Empathy: Genuine desire to assist customers with a friendly approach.
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Interest in Technology: Passion for marketplaces, shared economies, and emerging technologies.
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Experience: Previous experience in customer care, content moderation, or online business is a plus.
✨ Offer and Benefits:
- Competitive salary with an attractive benefits package.
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Extra Vacation Days: Additional paid time off beyond the standard allowance.
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Office Perks: Free fruit, tea, and coffee for office days.
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Flexible Work: Option to work from home for late shifts and weekends.
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Transportation: Free transport to the office from designated areas in Malta.
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Bonuses: Team performance bonuses and a working-from-home allowance.
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Discounts: Corporate discounts for gyms, shops, and taxis.
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Health Coverage: Private health insurance, eye care tests, and wellness support.
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Training: Comprehensive onboarding with constant feedback to ensure professional growth.
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Relocation Support: Assistance provided for international applicants.
Ready to Elevate Customer Experiences?
If you’re enthusiastic about providing excellent support and have a passion for helping others, we’d love to hear from you! Apply now to join a dynamic and rewarding work environment in Malta.
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