The IT Support Specialist is responsible for providing technical assistance and support to end users regarding computer systems, hardware, software, and networks. This role involves troubleshooting issues, installing and maintaining equipment, and ensuring users can effectively use IT resources.
Key Responsibilities:
Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
Troubleshoot computer and network problems, including diagnosing and solving hardware/software faults.
Set up and configure desktops, laptops, printers, phones, and other peripherals.
Install and support software applications, including productivity tools and enterprise systems.
Maintain inventory of all hardware and software resources.
Manage user accounts, permissions, and access rights via Active Directory or similar tools.
Escalate complex problems to higher-level support or vendors as needed.
Document issues and resolutions in a ticketing system (e.g., Zendesk, ServiceNow, or Jira).
Support onboarding and offboarding of employees from a technical standpoint.
Assist in IT projects like system upgrades, migrations, and rollouts.
Required Qualifications:
Associate or Bachelors degree in Information Technology, Computer Science, or related field.
13 years of experience in a technical support or help desk role.
Strong understanding of Windows, macOS, and/or Linux environments.
Experience with Microsoft 365, remote support tools, and ticketing systems.
Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
Preferred Skills:
IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
Basic scripting or automation experience (PowerShell, Bash, etc.).
Strong communication, customer service, and problem-solving skills.
