FILINVEST LAND INC.
JOB SUMMARY:
The Customer Fulfilment Turnover Associate is in charge of the physical turnover of qualified units to buyers. He conducts
inspection, punch listing (if any), monitoring including coordination on the completion of repair to project groups. He is responsible to ensure the readiness and the timely turnover of qualified units identified as ready for turnover.
KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:
A. Customer Relations
1. Efficient monitoring of qualified accounts.
2. Discuss, coordinates with concerned Project Group any impediments for turnover
3. Efficient monitoring of completed units for turnover
4. Final inspection and ensures readiness of units prior to Turnover
5. Responsible for the Turnover of qualified units identified as ready for turnover to clients
6. Effective communication to external clients as well as the internal clients and team members
B. Account Monitoring
1. Keeps track of the current status of units.
2. Handles clients concerns relative to units for turn-over/turned over units
3. Evaluates client's request and recommends solution & implementation
C. System Update
1. Preparation of report re status of units as follows:
Schedule for Turnover
Turned Over/Accepted units
Re-scheduled/No Show/Deemed Accepted Units
Units for Repair/Ongoing Repair
Units for Inspection/Inspected
D. Others
1. Discuss various clients concerns/requests thru a coordination meeting with concerned
group, as needed.
2. Initiate meetings with clients regarding technical queries/concerns relative to purchased
units.
3. Attends to other task that maybe assigned from time to time
