Customer Service Manager
What you’ll do:
• Customer Relations: Develop and maintain strong relationships with customers, addressing their needs and concerns promptly and effectively. • Team Management: Lead and mentor the customer service team, providing guidance, training, and support to ensure high performance and professional growth. • Process Improvement: Identify and implement process improvements to enhance customer service efficiency and effectiveness. • Issue Resolution: Handle customer complaints and issues, ensuring timely and satisfactory resolution. • Reporting: Prepare and present regular reports on customer service metrics, feedback, and performance to senior management. • Collaboration: Work closely with production, quality control, and logistics teams to ensure seamless operations and customer satisfaction. • Compliance: Ensure all customer service activities comply with company policies, industry standards, and regulatory requirements.
What is required:
• Bachelor's degree in Business Administration, Management, or a related field. • Minimum of 5 years of experience in customer service management, preferably in a manufacturing environment. • Strong leadership and team management skills. • Excellent communication and interpersonal skills. • Proficiency in customer service software and tools. • Ability to analyze data and generate actionable insights. • Fluent in Spanish and English. Preferred Skills: • Knowledge of manufacturing processes and industry standards. • Experience with ERP systems. • Problem-solving and conflict resolution skills. • Ability to work under pressure and manage multiple priorities.
What’s in it for you:
•Attractive compensation package
•Recognition awards, company events, family events, university discount options and many more perks.
•Gender Pay Equality
Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.
