Norwegian customer service agent to Riga

Recruitas • Riga, Latvia • 5m ago

Shift type: check with final employers

In this position, you will leverage your skills, passion, and customer-focused approach to enhance service delivery and contribute to the company's success.

What We Offer:

The opportunity to work from modern offices in Riga
Paid accommodation for the first 4 weeks
Covered flight expenses
Opportunities for career growth within the company
Private medical insurance
Monthly food vouchers

Your daily responsibilities will include:

Assisting customers on an e-commerce platform through various channels (phone, email, and chat), based on business needs
Identifying client issues, handling complaints, providing solutions and alternatives, and guiding customers within the set timeframes
Following provided guides and protocols during training to ensure a high level of customer satisfaction
Delivering professional customer support
Collaborating with colleagues or different teams to resolve more complex cases

Your Qualifications:

Language Skills: Proficient in Norwegian (B2 or C1 level) with good English communication skills (B1 level).
Experience: Prior experience in customer service is a plus but not mandatory.
Technical Skills: Good computer skills and familiarity with common software.
Problem-Solving Skills: Strong ability to research and identify accurate solutions.
Communication Skills: Excellent communication and negotiation skills, with a service-oriented, professional, and detail-focused attitude.

Interested or have questions?

Feel free to reach out via email at [email protected].

Our recruitment team is here to help!

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