In Collaboration, We Are Hiring: Slovak-Speaking Chat Customer Support Representatives!
Join us in enhancing customer experiences as we partner with a leading Outsourcing/BPO company dedicated to providing exceptional support for an e-commerce platform. We are on the lookout for motivated Slovak-speaking Chat Customer Support Representatives to join our dynamic team in Cluj-Napoca, Romania. If you have a passion for helping customers and thrive in a fast-paced environment, this is the perfect opportunity for you!
Position: Chat Customer Support Representative (Slovak)
Location: Cluj-Napoca, Romania
Employment Type: Full-time
Remuneration: Base salary + performance bonuses
Key Responsibilities
-
Customer Communication: Engage with customers through incoming emails, tickets, and chat, addressing product-related issues effectively.
-
Order Management: Assist customers in managing their orders and ensure a seamless experience.
-
Client Retention: Foster and strengthen client relationships, contributing to exceptional customer support and satisfaction.
-
Complaint Resolution: Recognize, record, and resolve customer complaints promptly and efficiently.
-
Process Adherence: Follow established processes and procedures to ensure high-quality service delivery.
-
Database Updates: Maintain accurate records in the customer database and document all activities meticulously.
-
Reporting: Identify common issues and communicate them to the support team for further escalation and resolution.
Who You Are
-
Language Proficiency: C1 level written and verbal communication skills in Slovak proficiency in Croatian or Slovenian is a plus.
-
English Skills: B2 level in English to ensure effective communication.
-
Education and Experience: Preferably hold a college degree or have relevant work experience in customer service.
-
Tech-Savvy: Proficient in MS Office and familiar with ticketing systems for efficient problem-solving.
-
Customer Service Excellence: Strong customer service skills with a high level of motivation and enthusiasm.
-
Self-Organized: Capable of working independently and managing tasks effectively.
-
Satisfaction Improvement: Experience in measuring and enhancing customer satisfaction and loyalty is advantageous.
What We Offer You
-
Flexible Schedule: Full-time shifts available, including a Monday-Sunday 24/7 schedule, with confirmed shifts from 9 AM - 6 PM and 3:30 PM - 11:30 PM.
-
Sign-On Bonus: Receive a €1500 sign-on bonus, paid in 11 installments.
-
Performance Bonuses: Earn up to €150 gross monthly in performance bonuses in addition to your regular salary.
-
Attractive Remuneration Package: Competitive salary with additional benefits.
-
Transportation Support: Transportation provided for day and night shifts.
-
Vacation Days: Enjoy 20 holidays per year, plus an extra day after one year of service.
-
Contract Security: Contract for an undetermined period, ensuring job stability.
-
Comprehensive Training: 5 days of paid training to equip you for success in your role.
-
Relocation Support: Six months of accommodation if needed and up to €200 reimbursement for initial travel to Romania.
-
Meal Tickets: Meal vouchers valued at 30 RON/day (approximately €150 net/month).
-
Health Coverage: Access to a private medical package for your well-being.
-
Professional Development: Opportunities for internal development and career growth.
-
Employee Discounts: Enjoy discounts with current partners and a Gympass monthly subscription.
-
Wellness Programs: Subscription to an employee assistance and well-being program to support your overall health.
If you are a passionate customer service professional fluent in Slovak and ready to make a difference, we invite you to apply! Join us in delivering exceptional customer experiences and be part of a supportive team in Cluj-Napoca!
