An iGaming company based in Ta' Xbiex, Malta and operating in the Belgian market is currently looking for a Dutch Speaking Player Support & Safety Agent to join their team. Reporting to the CS Team Leader, the selected candidate will be the primary point of contact for players.
The role is open to Dutch/Flemish speakers and is offered on a hybrid remote basis, with a salary of up to €27K + 10% bonus.
Role & Responsibilities
- Assist Dutch and English-speaking players via chat, email, and phone
- Troubleshoot issues and escalate when needed, following internal procedures
- Conduct fraud, risk, KYC, and affordability checks to help ensure player safety
- Make outbound calls for verification and responsible gaming checks
- Monitor player behaviour to identify signs of problematic gambling
- Support the Responsible Gaming Analyst with risk interventions when needed
- Educate players on responsible gambling and help with self-exclusion or setting limits
- Engage with players in an empathetic, professional manner
- Meet personal and team targets (both quality and performance)
- Log interactions clearly and communicate effectively with internal teams
Skills & Experience
- Fluency in Dutch/Flemish at a native level (spoken and written)
- Fluency in English at C1 level or higher
- Strong empathy, communication, and listening skills
- A proactive and dynamic mindset
- Experience in Customer Support, Responsible Gaming, or iGaming is a plus
- Technically confident with the ability to troubleshoot issues
- A team player who is also comfortable working independently
- Able to prioritise tasks and manage time effectively
About this role
- Excellent salary of €27K + 10% bonus
- Hybrid / option to work remotely once a week
- Healthcare plan
- Training and education both in-house and on-line
- Fabulous office and work environment in one of Malta’s prime locations
- Multiple company events throughout the year
Apply with your CV in English.
*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
