About the Client
Our client is a global payment service provider helping online businesses grow through reliable, flexible, and secure payment solutions. They serve clients across various industries, including high-risk verticals, and are known for their tailored approach, robust infrastructure, and strong compliance standards.
Role Overview
We are looking for a Sales / Account Manager to join the team and support the company’s expansion across global markets. Whether your background is more focused on new business development or account growth and retention, what matters most is your experience in fintech/payments and a solid understanding of the merchant journey.
You’ll work with high-risk clients and have a key role in building long-term partnerships, driving value, and supporting the full lifecycle of B2B relationships in the online payments space.
Key Responsibilities
Depending on your background (sales or account management), your responsibilities may include:
New Client Acquisition: Identify and engage prospective merchants, present tailored payment solutions, and lead them through onboarding.
Account Growth & Support: Manage relationships with existing merchants, monitor their performance, and help them scale through upselling and optimization.
Client Onboarding: Guide clients through the onboarding process, coordinate with internal teams (risk, compliance, tech) to ensure smooth go-live.
Commercial Strategy: Support pricing discussions, volume forecasting, and contract negotiations.
Collaboration: Act as a bridge between clients and internal teams — translating client needs into internal actions.
Market Awareness: Stay informed about industry trends, merchant expectations, and high-risk regulatory specifics.
Reporting: Track KPIs, pipeline status, and client health metrics to support internal planning.
Requirements
Language Skills: Fluent in English and Russian.
Experience: 2+ years in fintech or payments, ideally in a client-facing role — sales, account management, or a hybrid.
Domain Knowledge: Strong understanding of the payment ecosystem, including acquiring, transaction flow, risk factors, and merchant lifecycle.
High-Risk Experience: Familiarity with high-risk verticals and their unique requirements (e.g., onboarding, risk/compliance, chargebacks).
Client Relationship Skills: Able to build trust and credibility with both new and long-term merchants.
Analytical Mindset: Capable of interpreting client performance data and spotting areas for growth or improvement.
Proactive Approach: Takes initiative, owns tasks, and sees opportunities beyond the surface.
Key Soft Skills
Strong interpersonal and communication skills
Commercial mindset with attention to client success
Adaptability and initiative in a fast-paced fintech environment
Ability to balance multiple accounts, priorities, and stakeholders
What We Offer
Competitive salary + performance-based bonuses
Flexible working conditions (on-site Riga/hybrid)
A chance to work with merchants across global markets
Growth opportunities in a fast-moving fintech environment
Supportive and experienced international team
Whether you come from a pure sales background or have built your path in account management — if you understand the fintech space and want to work with high-risk merchants, we want to hear from you. Apply in 2 minutes and let’s talk!
