Account/Process Trainer Alabang
Are you ready to make an impact? TASQ is looking for an account/process trainer in Alabang to jumpstart your career!
The pre-screening interview will be done over the phone, so please keep your line open.
General Responsibilities:
1. Training Needs Analysis:
- Ability to identify training needs accurately.
- Ability to extend follow-up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
- Demonstrates end-to-end understanding of course design methodologies.
3. Content Development:
- Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
- Possesses effective delivery/training techniques and methods.
5. Research Methodology:
- Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
6. Partnering:
- Ability to work closely with various functions and stakeholders
- Ability to work closely with client teams effective cross-cultural communication
7. People Management:
- Building and leading cross-cultural teams
8. Planning, organizing, and administrative skills:
- Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,
Scheduling, CS Domain, Reports, Coordination with TIG/Facilities
- Ability to schedule trainings while optimizing the resources available
- Ensures training plan and delivery is executed in a timely manner
- Able to increase efficiencies within processes and the team
Required Skills:
- CS and Tech Domain:
- Training experience in effective communication, customer service, technical support, and culture
- Technology Functional Knowledge
- Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
- High Impact Communication:
- Excellent oral and written communication skills
- Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by Example
- Analytical Ability:
- Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
- Arrives at multiple solutionsalternatives, keeping in mind the various stakeholders
- Profile Screening Criteria/Checks:
- Screening according to skills defined above: at least 3 years of training experience in soft skills and customer service.
Other Key Requirements:
- Graduate of any 4-year course.
- At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
- Preferably with a background or knowledge in tech support.
- Excellent oral and written communication.
- Amenable to working in shifting schedules in Alabang.
Benefits:
- Quarterly performance bonus.
- Outstanding career development opportunities and fast-track career progression.
- Enjoy a fair work-life balance.
- HMO and life insurance for the employee and 2 dependents for free.
- Inside the Central Business District area.
- Great Place to Work certified.
