Delivery Hub Coordinator, Restaurant Industry
Location: Midrand | Competitive Salary
An established and growing restaurant brand is looking for a proactive and detail-oriented Delivery Hub Coordinator to oversee all third-party delivery platform activity. This role also includes light social media support and offers a great opportunity to work closely with marketing and operations in a fast-paced environment.
Key Responsibilities:
- Manage and coordinate restaurant listings across third-party delivery platforms such as Mr D, Uber Eats, and Yumbi.
- Ensure all menus, pricing, and promotions are accurately uploaded and maintained on all delivery platforms.
- Act as the first point of contact for resolving any issues or queries from delivery partners.
- Monitor performance metrics (e.g., order volumes, delivery times, ratings) to identify and implement improvements.
- Assist in scheduling social media content, replying to customer queries, and supporting promotional campaigns.
- Work closely with the marketing and operations teams to ensure consistent branding and messaging across delivery and digital platforms.
- Stay informed of platform updates, features, and industry trends to maintain a competitive edge.
Requirements:
- Previous experience in a coordination or administrative role within the restaurant, retail, or digital marketing space.
- Familiarity with delivery platforms (Mr D, Uber Eats, Yumbi) preferred.
- Strong communication, organization, and problem-solving skills.
- Tech-savvy and comfortable navigating web-based systems and dashboards.
- Basic knowledge of social media platforms (e.g., Facebook, Instagram).
- Ability to work from our Midrand office with some flexibility as needed.
