About Us

We are a leading global financial technology company based in Sydney. Established in 2014, the RZ Group has managed over $5 billion in payment transaction volume across 100+ currencies in over 85 countries.

With an extensive network of global financial and banking partners combined with the latest cutting- edge financial technology, we are able to facilitate swift, secure, and cost-effective payments seamlessly for customers all around the globe.

2025 will be a crucial year for us, we understand the importance of attracting and retaining talent so we have onboarded new HR and Operations team members to foster a positive work culture. We are calling you to contribute to our success and grow with us!

Note: as we service clients on a global scale, this role is required to cover international timezones including nightshifts.

Responsibilities

We are seeking a motivated Customer Success Officer to join our dynamic foreign exchange dealing team. Reporting to the Team Leader, you will be responsible for ensuring our clients achieve their goals by effectively using our products and services. You will act as a liaison between the clients and our internal teams, providing support and insights to enhance customer satisfaction and retention.

Client onboarding: Facilitate a smooth onboarding process for new clients.

Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.

Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.

Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.

Documentation: Maintain detailed and high level of accuracy records in our trading system.

Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.

Requirements

Degree holder in any discipline, bachelor’s degree in finance, economics or a related field.

Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.

Strong knowledge of foreign exchange markets and payment solutions.

Excellent communication and interpersonal skills.

Customer centric, hardworking, detail oriented with a can-do attitude.

Proficiency in MS Office (Word, Excel, Outlook).

Bilingual English and Mandarin.

This is an entry level role so we are open to seeing graduate candidates as long as you have a keen interest in the finance services industry. In return, we will offer you monthly team building events, birthday leave and a competitive package including bi-annual performance bonus.

Looking for remote talent

Looking for remote employment

RZforex

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Forex Customer Success Officer (Bilingual English & Mandarin)